App Support
Got a question, feedback or need help using dubbii? Just let us know or check our FAQs below 🩵
Here are some quick pointers to help you troubleshoot — these steps solve around 90% of support requests:
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Check you're on the latest app version – open the App Store or Google Play Store, search for “dubbii” and update if needed. If no update is pending, you’re already up to date.
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Make sure your device is on the latest iOS or Android version – we only support the newest OS versions.
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Fully close and restart the dubbii app – swipe it away from recent apps, then reopen.
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Try uninstalling and reinstalling the app – your account and data will be restored when you log back in with the same account.
📲 Push notifications or nudges not working?
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If notifications are delayed or not showing, make sure you’ve interacted with recent ones. Your phone may reduce their priority if it thinks you’re ignoring them.
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If there’s no sound, check your phone isn’t on Silent, Do Not Disturb or Focus Mode, and that notification sounds are enabled for dubbii.
💳 Subscription issues?
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If you have a subscription but it’s not showing, tap “Think you have a subscription?” in the app to redeem your purchase.
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Check your App Store or Google Play Store account – if you can’t find the subscription, make sure you’re logged into the same Apple ID or Google account used when subscribing.
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Due to restrictions in the way Apple and Google subscriptions work, we can't cancel your subscription, issue refunds or transfer your subscription to another account.
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You can find guidance on canceling your subscription in the app's "Manage Subscription" page.
🧾 If you still need help, include this when submitting a support ticket:
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A clear description of what’s happening (what you expected vs what actually happened)
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Your device and OS version (e.g. iPhone 13, iOS 18.0.1 or Pixel 7, Android 14)
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Approximate time the issue occurred
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Any steps you’ve already tried
These details help us identify and fix your issue much faster 💪
Use this form to send us a message
FAQs
How much does dubbii cost?
dubbii is free to download and try out one task and the nudges for as long as you need. You can also buy either a monthly or annual subscription to view all tasks.
How does my free task work?
When you first open dubbii, you'll be able to see all of the tasks available. Selecting and starting a task then sets it as your free task, which is yours to keep forever. All other tasks will then be locked until you subscribe.
From time to time we do reset the free task when we make a big update to the app. When this happens you can either select the same task again or try a new one instead. Whichever you choose becomes your permanent free task.
Can I share my subscription with my family?
If you're on iOS you can share your subscription with up to five other people with Family Sharing for no extra charge.
Unfortunately, this isn't yet available on Android but we'll be sure to let everyone know if/when it is.
Do nudges work when my phone is on silent / do not disturb?
Nudges will appear on your homescreen when your device is on silent but, like other notifications, the sounds won't play. The same goes for Do Not Disturb modes unless you have specifically set it so that dubbii can get through.
Is dubbii suitable for children?
Whilst all of the content within the main dubbii app (Nudges, Videos, Badges) is kid-friendly, users must be 16 years old or over to participant in dubbii Live sessions.
Do I need to have ADHD to use dubbii?
Not at all! We build dubbii to help everyone - regardless of how neurospicy they are or are not. If you want to give body doubling a go then you're always welcome on team dubbii <3
What is body doubling?
Simply put, body doubling is having someone there with you while you take on a challenging, boring, or frustrating task. Some people just need another person in the room whereas others find it useful to have someone doing their own task or working alongside them to help keep them focused and motivated.